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Returns Policy

We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

Returns

  • Items may be returned within 30 days of receipt.

  • Items must be unused, unworn, and in the same condition that you received them.

  • Original packaging and proof of purchase are required.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products

  • Perishable goods (if applicable)

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

Exchanges

  • We only replace items if they are defective or damaged.

  • To request an exchange, contact us at [your email/contact info].

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping costs are non-refundable.

How to Start a Return

  1. Contact us at [email/contact] with your order number.

  2. We’ll provide return instructions.

  3. Ship the item back using a trackable method.

Contact Us

If you have any questions about our returns policy, contact us at [email/phone].

contact us

Contact us for a free estimate.

Areas We Cover

Main head quarters based in Norwich

Norfolk 

Suffolk 

Cambridgeshire

 

and beyond 

​© AI Fleet Ltd All rights reserved 2025

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